Executive Auto Body, Inc.
480 B&O Lane
Wilmington, DE 19804
Executive Auto Body, Inc. was founded in March, 1986 and was a result of frustrations its two founders experienced working for other Auto Body / Collision Repair Shops. Specifically, rather than focusing on what was required to restore a vehicle to pre-accident condition, Estimates were written to appeal to financial and insurance interests. The resultant repair often required multiple comebacks, or worse, the customer was unknowingly operating an unsafe vehicle. However, when an executive of the organization, or one of their associates required auto body / collision repair services, they were given the "Executive Treatment"; Estimates were written using only quality OEM parts, and included all operations and materials required to restore the vehicle to its pre-accident condition. The only comebacks for these select few were to offer praise for a job well done. ￼
Working for these organizations, it quickly became apparent that if the focus could shift from financial and insurance interests back to the consumer, customer satisfaction would be constant. Furthermore, since by law consumers are allowed to take their vehicle to the Auto Body / Collision Repair Shop of their choice (see "Steering Laws"), why be forced to adhere to the financial interests of Insurance Companies and operate the business under a Direct-car Repair Process (DRP) paradigm -- see "Preferred Body Shops" and learn why we choose not to be "on the list", and why you "have the right to choose".
While it might take some time to get the word out, i.e., consumers are by law entitled to have their vehicle restored to its pre-accident condition (see "Your Rights Under Law") to establish a loyal customer following, the business could thrive on referrals -- and it was with these very principles that Executive Auto Body, Inc. was founded and continues to operate to this day.